Privacy Policy

Last updated: 3 October 2026

1. Introduction

ClaimRights ("we", "us", "our") operates the website claimrights.in (the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

2. Information We Collect

• Account information: your name, email address, and mobile number, provided when you sign up.
• Authentication: sign-in is handled by Supabase, our authentication and database provider, using one-time passcodes sent to your email.
• Payment information: the Service is currently free during our public pilot, so no payment is collected and no payment details are requested. Our payment processor, Razorpay, a licensed payment aggregator, remains integrated in our systems in case pricing is reintroduced in the future. If it is, we will never see or store your card, UPI, or bank details ourselves — we would only ever receive confirmation that a payment succeeded, a payment reference ID, and the amount paid.
• Your rejection/authorization letter: the file itself (PDF, photo, or screenshot) is read entirely inside your own browser and is never uploaded to, or stored on, any ClaimRights server. The text extracted from it is sent to OpenAI's API so an AI can verify it's a genuine letter and read its details. OpenAI does not use this text to train its models and does not retain it beyond a short period needed to provide the service (up to 30 days, per OpenAI's policy). We do not store this text ourselves.
• Documents you generate: when you generate a document, the finished document (filled in with the details you confirmed) is created in your browser and a copy is emailed to you as an attachment through our email provider. Our database keeps only a usage record — which document and the date — not the document itself.
• Support communications: messages you send to support@claimrights.in or other listed contact channels, retained so we can respond to you.
• Website chat: our chat assistant answers questions from information on this website, and nothing you type is sent to our team unless you choose to forward it. If you do, we collect the name and email address you enter, your question, and the last few messages of that chat, so that we can reply to you. Please do not include policy numbers or medical details in the chat.

3. How We Use Your Information

• To create and manage your account, and sign you in via OTP
• To auto-fill and generate the documents you request
• To keep a record of which documents you've generated and when, for support purposes
• To respond to support requests, including queries you choose to forward from our website chat
• To comply with our legal and tax obligations

4. Who We Share Information With

We do not sell your personal information. We share limited information with the following providers, solely to operate the Service:

• Supabase (database & authentication) — stores your account details and document usage records, and runs the function that passes a query you forward from our website chat to our email provider (the query is not stored in our database)
• Razorpay (payments) — an RBI-authorized payment aggregator, currently inactive since the Service is free during our public pilot; we would never receive your raw card/bank details if it is reactivated
• Resend (email delivery) — sends OTP and account-related emails on our behalf, delivers the copy of a generated document to your email address, and delivers queries you forward from our website chat to our support team
• ImprovMX (email forwarding) — forwards messages sent to our support inboxes
• OpenAI (AI document verification) — receives the text extracted from your uploaded letter, to check it is a genuine rejection/denial letter and read its details. Not used to train OpenAI's models; retained by OpenAI for up to 30 days, then deleted.

5. Data Retention

We retain your account and document usage records for as long as your account is active, and afterward as needed for legal, tax, and accounting purposes. Uploaded rejection/authorization letters are not retained by us at all — since they're never transmitted to our servers, they exist only temporarily in your own browser while you're using the tool. Queries you forward from our website chat are kept in our support email inbox for as long as needed to respond to you and to keep a record of the correspondence. A copy of a generated document emailed to you stays in your own inbox; our email provider may keep a record of sent emails for a limited period under its own policies.

6. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by emailing support@claimrights.in. We will respond within a reasonable time.

7. Security

We rely on established providers (Supabase, Razorpay) that maintain their own security practices and certifications. No online system can be guaranteed 100% secure, but we take reasonable measures to protect your information.

8. Children's Privacy

ClaimRights is not directed at, and should not be used by, individuals under the age of 18.

9. Cookies & Local Storage

We use your browser's local storage to remember your sign-in session and preferences (such as light/dark mode). Our website chat also uses your browser's storage to limit how many messages can be forwarded per hour and to show its greeting only once per visit; it does not save your chat history in your browser. We do not use third-party advertising trackers, and we do not sell data to advertisers.

10. Website Chat Assistant & No Legal Advice

Our website chat assistant is an automated tool. It answers questions using only the information published on this website, and it does not send your conversation to us unless you choose to forward it (see Section 2). It is not a lawyer and does not give legal advice; its answers, like the rest of the Service, are general information and self-help material and are not a substitute for advice from a qualified professional.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above will reflect the most recent changes.

12. Contact Us

Questions about this policy can be sent to support@claimrights.in.